Where do you market my Property?

Please reference our Listing Advertising Flyer

Should I allow pets in my home?

You will always make the choice of what pet(s) you will allow in your home. When we receive an applicant with pets, we will contact you for approval before running their application. If we do not receive a response from you within 24 hours, HPM will decide based on your stated preferences. A majority of Hometown’s current renters’ own pets. Restricting pets reduces the number of available, qualified tenants. Hometown will collect an additional $30 a month in pet rent per pet.

What do I need to do to get my property ready for rental?

When accepting a new home for management, we strive to present the home at a high standard of cleanliness. We provide a detailed list to our tenants of items to clean at move-out. You can view the Cleaning Checklist Here. We ask that homeowners ensure their homes have been cleaned to the same standard when turning them over to Hometown Property Management for managing. This simple step helps to start the relationship with a new tenant heading in the right direction and enables us to insure the same standard is applied at every turnover.

Who are Hometown’s Preferred Vendors?

Please reference our Preferred Vendor List

When will I receive rent proceeds every month?

Owner disbursements are directly deposited into the bank account of your choice on 15th of each month, unless the 15th falls on a weekend or holiday in which case they are deposited the next business day. Your Owner Statements are available on your secure Owner Portal.

Why wait until the 15th?

Our leases states that rent is due on the first of each month with a 5 day grace period. Once rents are received, we go through the process of paying vendors for work done. Once that is complete, we begin processing owner draws.

What happens if my tenant pays their rent late?

If we have not received a rent payment by the 5th of the month, we will contact the tenant immediately. We will work to resolve any rent payment issues without legal action and additional cost to you. If rent is not received by the 10th, we will post the tenant a 3 day pay or vacate notice. If we do not receive rent in time to pay you your monthly disbursements, we will contact you to discuss further action.

What is the Property Oversight Program?

The Property Oversight Program includes an exterior assessment, roof/gutter cleaning (if needed) and moss treatment (if needed). These programs allow us to identify problem areas before they become emergencies so that you can plan and budget for the repair. The exterior assessment is a roof to ground, front of property to back of property evaluation which includes evaluation of: roof and gutters, current landscaping condition (to include trees and shrubs), paint/siding, fencing, and exterior doors/garage door. Our philosophy is to have a preventative care maintenance approach rather than having to react to an emergency issue.
In addition, there is a furnace inspection and chimney inspection for applicable homes.
Furnace Inspection: The licensed professional will thoroughly inspect the entire system to determine the overall working condition of the system. If repairs are needed, the vendor will provide a detailed description of the problem as well as a solution and cost to fix the problem.
Chimney Inspection: We request an inspection and cleaning, if needed, every two years. If repairs are needed, the vendor will provide a detailed description of te problem as well as a solution and cost to fix the problem.

What are considered “extraordinary services”?

Extraordinary services are services provided by HPM that are out of the scope of property management. For example, meeting a general contractor or an insurance adjuster at the home on your behalf, meeting a delivery person for appliances, requests for additional inspections, or multiple contractr bids. We will always get approval from you prior to performing any extraordinary services.

Why does Hometown require a Reserve Fund?

A reserve is held in order to assist us in caring for your home in between tenants. Funds are applied to utility bills, lawn care, and other items that are required when a home is vacant.