What is the best way to submit a work order?

It is best to submit a work order through your tenant portal. It gives you the ability to upload pictures, write in detail about any issues, and you will be able to reference your portal for information about when you submitted the work order. You can now download an app called Online Portal by AppFolio on your phone to make it even easier.

What do I need to clean when I move out of my home?

Please see our Cleaning Checklist.

What vendors should I call to help prepare my home when moving out?

Please reference our Preferred Vendor List

How do I give my move out notice?

Please fill out the “Notice to Vacate form on our website. After receiving your notice, we will email and mail you move out instructions.

How much notice do I have to give to terminate my lease?

20 day notice prior to the end of the month is required. If you are military and using military orders to get out of your lease 30 day notice prior to the end of the month is required.

What happens if I have to break my lease?

If you terminate your lease early there is a fee equal to 75% of your monthly rent. You will also be responsible for rent, utilities, and yard care until the unit is re-rented or the end of your lease, whichever comes first.

How soon will I get my deposit back after move out?

Within 21 days of you Move Out Inspection, we must provide you with a letter giving you an accounting of any pending charges on your account for property repairs or payment of utilities or a deposit refund check.

Can I pay my rent online?

Yes! Simply log into your tenant portal and set up online payments. You can pay with an eCheck for FREE or with a debit or credit card with a processing fee. You are also able to pay with cash at any 7Eleven with a small fee. Please contact our office to receive your unique barcode to take to 7Eleven.

When is rent considered late?

Rent is due on the first and late if not in by 8am on the 6th of each month.

How much is my late fee?

Late fees are 10% of your rent.

What can I see in my tenant portal?

You can see copies of your Lease, Move In Inspection Report and annual Lease Renewals as well as your account balance. You can also pay rent and submit work orders through the portal.

How do I add a roommate to the lease?

A roommate must complete a rental application and be screened. If approved, all parties will need to sign an addendum adding them to the lease. There will be a charge of $100 to make changes to the lease.

Where do I find contact information to set up utilities at my new property?

What HOA rules do I need to abide by?

While the owner of the home pays any HOA dues, tenants are responsible for any fines you received due to non-compliance with HOA rules. You received a list of general rules most HOA’s enforce with your lease. To view the full CCR’s of your specific HOA, please reference the CCR document on your tenant portal. If you do not see one on your portal, please email us at customercare@hometownpm.com